Conditions of Return:

For all our products at Arabian Prime Gifts & Perfumes, free return is guaranteed if notified within seven days from the product delivery in accordance with all the below conditions is met completely.

Returns on products can be either meant for replacement or refund.
No refunds will be applicable for international orders after shipping the orders.
Return of our product(s) is only available of fragrances, and not to other products.
Return of product(s) is only applicable in case of mismatch or manufacturing defect.
The item(s) returned should not be opened or used and must come with the original packaging along with any sampling pieces or manuals that come with it and all the tags attached.
If the item is found to be used cash refund is not possible.

How Do You Receive a Refund:

For online prepaid, credit charge of 2.5% percent of the total order value will be deducted if cancelled upfront without any reason and if shipped and returned AED 25 will be deducted for courier charges.

It takes 7 to 10 days for a refund in credit card.
Payment Method, Refund Method, Refund Time
Payment Method

Cash on Delivery/Pay Online

Pay Online

Refund Method

E-Wallet

Credit Card

Refund Time

1 Working Day

7 to 10 Days

How does the return feature work?

We are happy to take back any of our products you ordered in case of any misplacing, damaged, defective or incorrect and promise a refund for any purchases done within the last one week (up to 7 days). For purchases that are already out for delivery, the return delivery charges (25 AED) will be deducted. For any damaged or defective piece, we apologize and owe to give you a full refund. The refund will be done via e-wallet within a working day. For cash-on-delivery or online payments done via the same. If the payment was done through bank credit or visa cards, we promise you a refund within 7 to 10 days.

For online prepaid, a credit charge of 2.5% percent of the total order value will be deducted if cancelled upfront without any reason and if shipped and returned AED 25 will be deducted for courier charges.

For COD customers, a refund will be credited in the form of Arabian perfume voucher . If cancelled upfront without any reason and if shipped and returned AED 25 will be deducted for courier charges.

Also, products bought on or during high-margin sales cannot be returned or refunded. Please be informed that the return services are restricted to the United Arab Emirates, and international shipments will not be liable for this option.

How can you cancel a purchase made?

Cancelling a purchase made on our website or application will be restricted to our UAE customers. Purchase orders placed by international customers cannot be subjected to cancellation at the moment. You can find your orders under your account on our website or application and will have an option to cancel the order. Or you can click on the link for cancellation sent to your mobile on the placement of the order. In case of any difficulty, we will be available to help you at any time.

Customer service?

For any customer service inquiries, kindly contact us E: Info@primeperfumeuae.com or ring us on +971 503607353. Our team is ready to assist you with the answers to all your questions responding within an hour.